We have simplified the customer journey to request DoiT cloud expert advice to resolve your cost anomalies as they arise. Now, you can initiate a request for expert advice directly from the cost anomaly detail screen by clicking “Contact a human expert.” Once the support ticket is created, it can be tracked via view requests screen.

Why this matters for you:

Consulting-first mindset
DoiT's experts are on-hand 24/7 to get to the root cause of the anomaly, provide prescriptive actions to resolve the issue, and suggest architectural changes to prevent it from recurring. 

One-click simplicity
Clicking the contact button on the anomaly page brings you directly to the ticket creation screen, with the pertinent details of the anomaly already populated along with the standard option to schedule a 15-minute initial assessment call. 

The ability to consult with DoiT cloud experts is available for customers on the DoiT Cloud Intelligence Enhanced or Enterprise tiers, and those who have an active Cloud Navigator Enhanced, Premium and Enterprise subscription. Customers without a paid subscription can also raise individual tickets at a flat rate of $750 each. 

To learn more about DoiT Anomaly Detection, please refer to the documentation in the DoiT Help Center.

Getting timely and effective support is crucial—and we’re always looking for ways to make that easier for you. 

That’s why we’ve redesigned the support experience by deeply integrating Ava, our intelligent AI assistant, into the request process. This upgrade replaces the traditional multi-field form with a streamlined, single-page experience. 

Just describe your issue in plain language and Ava will pre-fill key fields based on what you enter, as well as prompt you to provide additional information if she thinks it’ll help resolve your issue or question faster.

• Simplified input: No more navigating dozens of fields and multiple pages. Now you can submit an expert inquiry request from a single page.
• Automatic classification & prioritization: Ava interprets your message to pre-fill key fields like severity, cloud platform, and product. You can always review and adjust.
• Context-aware guidance for faster resolution: Ava proactively identifies the technical details needed (such as ARNs, instance IDs, or resource names) while you're writing your ticket description. This eliminates time-consuming back-and-forth exchanges, dramatically speeding up the resolution process.

Ready to experience the new support flow? Select Expert inquiry from the top navigation bar next time you have a cloud-related issue or question you’d like our Customer Reliability Engineers or Product Support team to help you with.

We've updated the DoiT console’s top navigation to create more intuitive feature groupings and make it easier for you to discover the functionalities you need, when you need them.

What's changing in the DoiT console navigation?

As part of these changes, we’ll be introducing new dropdown categories and reorganizing features:

1. Operate: Tools focused on the operational aspects of cloud management
2. Analyze: Features that provide visibility into your cloud environment
3. Monitor: Solutions that help you stay informed about your cloud activities
4. Optimize: Capabilities designed to improve your cloud efficiency
5. Integrations: Options for connecting DoiT with your wider technology ecosystem
6. Billing: Resources for managing your financial relationship with DoiT
7. Expert Inquiry: A direct path to expert assistance with no dropdown, providing immediate access to human cloud expertise or AI-powered cloud optimization advice via Ava.

Explore the redesigned navigation today to discover how these improvements will help you manage your cloud environment more efficiently. 

The new evolution of Ava, our AI assistant, is here! This newly improved version is designed to lay the foundation for an increasingly personalized experience and to help you get the most out of DoiT Cloud Intelligence™.

Key Highlights:

Actionable Insights at Your Fingertips

Ava processes data intelligently to provide actionable insights. Ask about costs, active anomalies, or current cloud incidents and receive immediate answers to resolve issues faster and optimize operations.

Seamless Transition Between AI and Humans

Ava revolutionizes how you access our support by enabling the ticket creation process during conversations. Now, Ava detects when you need help and guides you to include key details upfront, speeding up resolution times and improving your experience. With smooth transitions between Ava and our experts, every inquiry is managed quickly and effectively, taking support to the next level.

New User Interface

We’ve redesigned the interface to enhance the synergy between Ava and the powerful capabilities across DoiT Cloud Intelligence™. This streamlined experience minimizes the learning curve and ensures quick, precise access to the information you need to get the most out of our platform.

Foundation for a Personalized Experience

This new release sets the groundwork for interactions that will become increasingly tailored and more relevant to each user’s needs.

With the new Ava, we take a decisive step towards transforming the user experience—enhancing not only support but also your overall operational efficiency through our platform. 

Check our Helpcenter and discover how Ava can revolutionize the way you work in the cloud! 

DoiT Cost Anomaly Detection has added a new enhancement to simplify your anomaly management workflow. Previously, you could acknowledge anomalies, categorize them, and add comments directly within the console. Now, we’re bringing this functionality to your Slack!

Anomaly acknowledgment is a crucial step in managing your alerts—by marking anomalies as acknowledged, you can easily track which issues have been addressed and which still require attention. This ensures you stay on top of what needs resolution and helps avoid overlooking critical alerts.

With this new update, when you receive an anomaly notification via Slack, you can acknowledge, categorize, and add comments directly from the notification itself—no need to navigate to the console. This update saves you time and helps you stay on top of important alerts faster, all from the convenience of your Slack channel. Below are some of the screens:

Acknowledge option in Slack notifications

Acknowledge anomaly workflow in Slack

To learn more about acknowledge anomaly via Slack, check out our documentation in the Help Center. 

Cloud billing can get complex, and unexpected costs can catch you off guard. Now, you can be notified whenever a new SKU appears in your billing data—helping you stay informed, avoid surprises, and take control of your cloud spend.

This new notification type enables you to:

• Stay ahead of changes: Get alerts for new SKUs that could impact costs.
• Flexible delivery: You can choose how to receive alerts—via Slack, Email, Microsoft Teams, or directly in the app.

How it works?

• A new SKU is defined as one that has not appeared in your billing data for at least three months.
• Subscribers can configure how and where to receive these alerts.

You can manage or unsubscribe from this notification anytime in the Governance section under Notification Settings in the Notification Center.

Want to get started? Check out our setup guide in the Help Center.

DoiT Insights helps you optimize your cloud infrastructure by providing actionable recommendations for reducing costs, improving security, and adopting architectural best practices. Today, we're making it easier to identify which recommendations you can implement right away with our new "Easy Win" designation.

Some cloud optimizations aren't always straightforward to implement. Some require significant planning, upfront costs, or risk assessment before implementation. To help you prioritize, we've identified a set of optimizations with minimal technical complexity.

Look for the ‘Easy win’ badge in your Insights page to find these high-confidence, low-effort optimizations.

Want to learn more? Check out our help center or view your Insights.

Monitor the costs and AWS credits of workloads migrated through AWS’s Migration Acceleration Program (MAP) with AWS MAP Lens, an out-of-the-box dashboard by DoiT that gives you a comprehensive financial view of your MAP migration.

If you have tagged AWS resources with the “map-migrated” tag, the AWS MAP Lens will auto populate your spending and credits from past 12 months in a set of pre-defined widgets:

Here is the description of each widget:

• MAP Spend History helps you track your migration spending trajectory and validate if actual costs match your TCO calculations, ensuring you can identify and respond to any concerning spending patterns early.
• MAP Spend by Service shows which AWS services are driving your migration costs, helping you spot optimization opportunities and validate if your service adoption aligns with the planned migration strategy.
• MAP Spend by Account enables you to monitor costs across different workloads and accounts, ensuring each migration project stays within budget while helping with cost allocation and prioritization decisions.
• MAP Spend by Resources breaks down the costs of your migrated workloads to individual components — EC2 instances, S3 buckets, or RDS databases for example — helping you validate proper MAP tagging and make optimization decisions based on actual resource-level usage.
• MAP Credits History tracks the credits AWS provides based on your successfully migrated workloads, showing you the actual financial benefits you're receiving through MAP over time. 

We are also actively developing an auto-tagging capability for the AWS MAP workloads using CloudFlow. 

To learn more about AWS MAP Lens, please consult our documentation in the DoiT Help Center.

We've redesigned the anomaly details interface in DoiT Anomaly Detection to make critical information easier for you to scan and understand. The new layout organizes key data into clear sections:

• Status and timeline
• Cost impact and severity
• Account, Service and SKU context
• Next steps

All of the detailed insights you rely on are still there, just presented in a more digestible format. Check out the refreshed interface in the screenshot below, or view an anomaly on your own account.

To learn more about Anomaly Detection, check out our documentation in the Help Center.

We have revamped our Budgets! They now support:

1. Flexible Scoping: You can now define a budget scope with any dimension you like, for example a set of accounts or projects, one or multiple regions… you name it!
2. Budget vs. Actuals View: Quickly see how you are performing toward your budget for the period.

The new Budget vs. Actuals View is designed to give you a detailed and comprehensive look at performance following your budgets. This view allows you to easily compare your projected budget with the actual expenses incurred in the current period. This gives you a clear understanding of where your money is being spent and helps you identify any areas where you may be overspending. You can also view your spending forecast, allowing you to make informed decisions before it is too late.

You can access the new Budget Versus Actuals View by clicking on View budget in the 3-dot menu for your budget:

We continue to improve Budgets and will be releasing some more exciting news soon!