We have simplified the customer journey to request DoiT cloud expert advice to resolve your cost anomalies as they arise. Now, you can initiate a request for expert advice directly from the cost anomaly detail screen by clicking “Contact a human expert.” Once the support ticket is created, it can be tracked via view requests screen.

Why this matters for you:

Consulting-first mindset
DoiT's experts are on-hand 24/7 to get to the root cause of the anomaly, provide prescriptive actions to resolve the issue, and suggest architectural changes to prevent it from recurring. 

One-click simplicity
Clicking the contact button on the anomaly page brings you directly to the ticket creation screen, with the pertinent details of the anomaly already populated along with the standard option to schedule a 15-minute initial assessment call. 

The ability to consult with DoiT cloud experts is available for customers on the DoiT Cloud Intelligence Enhanced or Enterprise tiers, and those who have an active Cloud Navigator Enhanced, Premium and Enterprise subscription. Customers without a paid subscription can also raise individual tickets at a flat rate of $750 each. 

To learn more about DoiT Anomaly Detection, please refer to the documentation in the DoiT Help Center.